working in a call center reddit

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The modern call centre has been described as an “electronic panopticon” (pdf) – a place designed in a way that strips workers of their rights. For the uninitiated, Reddit is an online forum aggregator where people post about a wide array of topics, from cute cat pictures to politics. And, call center work can easily be done remotely. What is a Call Center? A place for call centre/call center workers to discuss all things call centre related! Everything can be optimized, even the people side of things. As a person, I hate being the one that people bitch at. It is truly a horrendous environment easily summed up as what you think when you have to call one; “ffs I hate phoning them”. ( yes I know i said it twice it’s a big con ). Almost 3 years later I've never been back in a call center and am much happier. I still have a notebook from when I was working in a call centre that has a list of calls that made me smile. I lived pretty well for ten years under the call center pay scale. By using our Services or clicking I agree, you agree to our use of cookies. On top of the usual bullshit of a call center (awful management, unrealistic productivity expectations, and a shark tank environment amongst peers) I was done. Don't work for an outbound place. Currently working for a call center and here's my advice: 1. Cookies help us deliver our Services. I hope you have an awful Christmas for treating me like I don’t know my job and for cajoling and pushing to get what you wanted. Cons: Customers - imagine there's a race of people called customers and you're hella racist. If workforce is doing their job maximizing resources, this is (at most) the time you'll have between calls.High stress envicroment - even if it's not sales oriented you'll still have average handle time metrics, hold time metrics, and call review scores to deal with. I started 24 years ago as a call center trainer.” She’s now CEO of Convergys, the largest call center management company in the world. ). What kind of call center you work in and the position you hold will determine how satisfied you are with the job, or not. Make a note of your favourite call every day. Reddit users are also known for giving very candid opinions due to the anonymous nature of the website. We do inbound calls for Bank of America. Since you don't have call center experience as a warning, call center jobs can be mentally exhausting. Let me explain why! (urgent) Discussion. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} Rants, complaints, memes, help, general discussion and advice! virtual call center) or in an office outside the home. 1. Most customer are horrible. HANG UP. If a call center agent is calling a customer, they are often inquiring about the customer’s satisfaction with … You may be having a bad day, but don’t take it out on me because you got yourself in this mess in the first place. Friends: at first you’ll feel like everyone’s different but soon you’ll realize you may have a lot in common, specially after realizing you’ve had similar experiences on your calls. It was a complex issue, and I wanted to make sure it got resolved this time around. It's not bad.Easy job - just, fuckin be nice and helpful.Social atmosphere - if it weren't for the people I'd worked with, I'd have quit a long time ago. I hope it fades as time goes on. There will be days... ACW (after call work) - this metric is usually about 20 seconds that you have to meet. A call center agent, also referred to as a call center representative, is an employee who makes phone calls to customers and also answers calls from customers. Call center positions, she says, are “not a bunch of entry-level jobs that require no skill and don’t lead anywhere. That’s a common misperception. It was four straight hours of listening to complaints, a lunch break, and then another four hours on the phone. You'll know in the first month or so after training if this is something for you. I wish that call centers had something called "The Void", where you transfer people to a robot who will listen to them talk shit all day. Social atmosphere - if it weren't for the people I'd worked with, I'd have quit a long time ago. You know those sadistic kids that would burn ants with a magnifying glass? I lived pretty well for ten years under the call center pay scale. They’re the typical call center … This story is about why I quit working at a call center. Going through the policy wiki feels like reading build wikis, meta guides and walkthroughs. Press question mark to learn the rest of the keyboard shortcuts. Once the day is over, that's it. Stress within the call center environment is pervasive and has a serious impact on the well-being of the agent, the effectiveness of the call center and the success of the company.It is therefore imperative that call center managers are able to understand and recognize the sources of stress within the call center in order to combat it. We were hired by a farely large cellphone company to do business acquisition for them. I hope I get to call you and tell you it’s not covered. The only pro would be your colleagues and the hope there’s a social atmosphere. Call centres have extremely high levels of staff turnover due to the nature of the work, and coming in with a negative attitude is the best way to ensure that you’ll be out again soon. By using our Services or clicking I agree, you agree to our use of cookies. Pros: Study job - study pay & less financial stress. the money ( because it’s a call centre, turn over was bad so they paid a ton of money hoping people stayed. Press J to jump to the feed. Find the right call center. Call center jobs can be either work at home (a.k.a. I’ve been calling a radio station for the past 2 weeks. The Worst Job I Ever Had: Working in a Call Center for a Cell Phone Company. My manager saw how long I was on the 3-way call and fired me for call avoidance.” There’s a problem with call avoidance policies. We’ve compiled 30 of the best contact center life-hacks from these Reddit threads, to help you become more successful in this field of work—and avoid sitting in a straitjacket: The 30 Best Tips and Tricks for Working in a Call Center 1. They can make you feel lethargic and tired, where you won't want to do anything outside of work. Have you looked elsewhere at all? 5 more hours of this bullshit. I gave it a real shot, but it's just not for me. Tight schedule: you may have to watch your clock like a hawk with bathroom breaks, lunch, etc. I work in a call center that doesn’t monitor calls. By following others footsteps you can add extra efficiency in your work. A call center is an office whose sole purpose is to take a large number of telephone calls from customers. 3. Businesses can have their own in-house call centers, or they can use an outsourced call center services company. On the floor, everything seems very relaxed, with managers roaming around BS'ing with employees. Sit in on calls with a successful call center agent and listen to how they manage their calls and handle customer interactions. Companies may hire call center agents for their own business needs, or they may contract with business process outsourcing firms (BPOs) who provide call center services to … Accept that going in. People’s phone behavior is astonishing. It's a large IT company, I think mostly the calls are inbound, I have an interview tomorrow and have been looking through what it's like and all I can see from reviews are "hell" Also just saw this: It's my first real fulltime job opportunity Dec 10, 2014 1. Tl;Dr? What a lovely character. How to Survive (and Succeed) in a Call Center as an Introvert 1. There's meta for both handling different call types, metrics, and essentially a metrics scoreboard. 23. There’s also little things like not having such strict dress codes, having your holidays moved sucks but also you get days off that are great for running errands so it feels more productive. The money was decent and if you met or exceeded the metrics you were given promotions quickly but it isn't fun to be yelled at all day when peoples internet doesn't work. Below are 10 ways to reduce after call work in the call center. Money: mine paid rally week and getting the extra bonuses was a piece of cake, one of my bonuses was just for showing up on time and following my schedule. Edit: Provider and Dispatch called him to say that it’s not covered, guy yelled at them and threatened to cancel membership. Pros: Study job - study pay & less financial stress. Many of which I have spent taking second and third level calls. It's not hard, just annoying. Don’ts for Call Center Agents 1) Don’t lose patience Everything else is a con. I hope your car stays stuck in “snow” and ice for hours, I placed the call and told you it would be at discretion of the driver since we can get stuck too. 2. Communicating with other departments is like talking to a wall. The best advice I can give you from working at a multitude of call centers over the years, is that its important to not think about work outside of work, and to still go out with friends and have fun. By Claire Hubble. Still should've. I've been doing call center work at the same place for 12 years. This may be a difficult read guys. By that time I was able to apply for non phone jobs at the company and I got the fuck out of there. Nothing to take home. Cons: Customers - imagine there's a race of people called customers and you're hella racist. Not all call centers are created equal. Tbh I take a lot of pride in my stats, feeling like I've mastered the game or something. Still should've. A place for call centre/call center workers to discuss all things call centre related! It's not bad. "I work for an AT&T call center and I think the strangest call I had was from a woman whose boyfriend had kicked her out and suspended her phone line after he had already burned her belongings. The difference is the source, in a non call center job it may be pressure to meet deadlines or goals while here is mostly the callers. And getting paid. Ok, I’m probably never going to convince you that working in a call centre is a laugh a minute but these tips can save you from death by boredom. Working in a call center means being the first point of contact for a customer getting in touch with a company. Because the call center was performing quite well, we eventually got handed a new project. Nope, they call just to tell us how shitty we are. Cookies help us deliver our Services. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/ReredditLink.f7b66a91705891e84a09.css.map*/CONS. Easy job - just, fuckin be nice and helpful. Working in a call center is pretty much like working at Forex, Time is gold because every second of your time spent on the phone is what you get paid for. Also, to keep in mind, it is stressful just like any job. It has been great to me so far (i am only a few weeks in), but according to employees that have been there for years, they say that: getting time off is easy... just communication is key. Also, unlike many jobs, if it’s your time to you leave for the day you can just leave and pick it back up tomorrow while in most jobs you may have to stay until said task is done. A while ago I used to work in an outbound callcenter. Then, incorporate their techniques into your own dealings with customers. The mute button is a great feature for venting (very cathartic on stressful calls). But that doesn’t mean I didn’t pick up a few experiences that I just know anyone who has had to endure call centre work can relate to. Nothing hanging over your head. They liked it THAT MUCH. Well, I can tell you with experience, it’s exhausting, depressing for the most part. I’m not going to make a lady on her 90s buy a super expensive insurance upgrade that she doesn’t need, it’s morally wrong. Hey everyone! PLEASE HANG UP. We took a question to Reddit to see what makes one call center work experience better than another. Press J to jump to the feed. Your call centre job involves many of the same health and safety hazards found in any modern office, especially the risk of repetitive strain injury from working with a computer, mouse and keyboard.. As customers in every industry become more tech-savvy, the call center model has been evolving.More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. Sheesh. They serve as a guide to call center managers seeking to optimize efficiency in their call center. I can speak English and French fluently and I'd like to know if there are any call centers in Agadir which would hire me. 20 struggles you'll only feel if you work in a call centre "I understand your frustration…" - I DON'T. I work in a call center. The one terrific thing about call center is no deadline pressure. Time Freedom: my real hours were 6-3 but I could easily swap my shift with someone else or negotiate an early out/late in and make up for the hours, unlike an office job where you may be the only one with a particular responsibility, on call centers there’s several people who do exactly what you do, so this is easy to do. 24. It really depends on the location of Teleperformance (TP) and who they are "serving." I would say in advance, teleperformance has a very poor record with how they treat employees. But the combination of keyboard, desk, mouse, screen, headset and your voice used together, often under pressure, can also cause ill health. At least I get double pay. Press question mark to learn the rest of the keyboard shortcuts. I still have dreams of that tone. My second day, one guy told me he has worked for tech companies in Silicon Valley and moved to Reno, and decided to stay after getting this job. I’m all out of empathy and you, sir, just drained what little I had left. Also, Just dont take anything the customers say to you personally, and you'll be fine. That in addition to taking call after call after call leads some folks to burn out. Working in a call center for Cablevision tech support was the worst job I ever had. Management is that kid and your peers and you are the poor smoking ant. If the customer call back just to bitch at you some more, just keep transferring them to The Void. That tone that indicates you have a call beep - I've been outta the center and started truck driving fairly recently. Anyone here working in a call center in AGADIR? Because you will hate then, they will hate you. AHT/ACW: (average handle time/average call waiting) Like someone mentioned, workforce is there to juice every single one of your working minutes so they may monitor these like crazy trying to keep as little calls as possible on the queue, the ones that I met are not bad guys, just trying to do their job and keep up with their own goals. That's just the nature of a call center. Rants, complaints, memes, help, general discussion and advice! Undoubtedly you’ll feel under valued , under paid and look at your immediate managers with contemptuous glare thinking you could do they’re job better. I’ve never worked at a call center before so i just wanted to know what to expect and the pros and cons. Never mind shingles, flu or ebola: when you work in a call centre a tickly cough is the worst thing that can possibly happen to you. A minute can make or break your bonuses. But I think like previous posters have said, its all abour your timing/promptness. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.361933014be843c79476.css.map*/._2ppRhKEnnVueVHY_G-Ursy{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin:22px 0 0;min-height:200px;overflow:hidden;position:relative}._2KLA5wMaJBHg0K2z1q0ci_{margin:0 -7px -8px}._1zdLtEEpuWI_Pnujn1lMF2{bottom:0;position:absolute;right:52px}._3s18OZ_KPHs2Ei416c7Q1l{margin:0 0 22px;position:relative}.LJjFa8EhquYX8xsTnb9n-{filter:grayscale(40%);position:absolute;top:11px}._2Zjw1QfT_iMHH7rfaGsfBs{-ms-flex-align:center;align-items:center;background:linear-gradient(180deg,rgba(0,121,211,.24),rgba(0,121,211,.12));border-radius:50%;display:-ms-flexbox;display:flex;height:25px;-ms-flex-pack:center;justify-content:center;margin:0 auto;width:25px}._2gaJVJ6_j7vwKV945EABN9{background-color:var(--newCommunityTheme-button);border-radius:50%;height:15px;width:15px;z-index:1} I am going to be interviewed tomorrow for a teleperformance. Guidelines surrounding call avoidance are certainly necessary for contact centers – there’s no arguing against that. Use the mute button. The people, you all have a common interest which helps you bond. The people that burn out quick on the job are the ones who focus on bad calls and bad callers. So, call centers, in India have a completely different POV than the ones in the US, UK, Aus, etc. ._2YJDRz5rCYQfu8YdgB_neb{overflow:hidden;position:relative}._2YJDRz5rCYQfu8YdgB_neb:before{background-image:url(https://www.redditstatic.com/desktop2x/img/reddit_pattern.png);content:"";filter:var(--newCommunityTheme-invertFilter);height:100%;position:absolute;width:100%}._37WD6iicVS6vGN0RomNTwh{padding:0 12px 12px;position:relative} The flexibility - could take a years leave to pursue further education, most companies are family friendly so offer family friendly hours. 25. Everything you do is under a microscope. Rather, reducing after call work in the call center requires optimizing agent skill, equipping agents with the right tools and streamlining business processes. the call centres and IT services firms that function as the world's back office are struggling to piece together work-from-home solutions and other business-continuity plans Also, the recognition for doing your job right, ._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} I work at a call center and when I get rude customers I transfer them to our seas department on purpose. My job was to call consumer customers that had a business to try to get them on our business plan. IT GETS BETTER. Calls: the calls themselves can suck and be a source of stress, specially when you’re starting of if there’s a policy or procedure change; even more if the caller needs to understand it. Services like telecommunications and banking pay high salaries, but they’re also the most stressful. New comments cannot be posted and votes cannot be cast, More posts from the callcentres community. The intensity of having to resolve your client’s/customer’s issues in a certain time is also one thing that a call center employee should be mindful of since its being monitored by your boss. It's going to suck. Sales, uhhhg hate selling things. Using our services or clicking I agree, you all have a center! Back in a call center before so I just wanted to know what to expect the... Purpose is to take a years leave to pursue further education, most companies are family friendly hours over... That had a business to try to get them on our business plan the website salaries, it! Peers and you, sir, just dont take anything the customers say you... And the hope there ’ s not covered a note of your favourite call every day tell you it s! Center was performing quite well, we eventually got handed a new project:... Take anything the customers say to you personally, and then another four hours on the phone imagine! For ten years under the call center tone that indicates you have to meet reduce call! Gave it a real shot, but they ’ re the typical call center in AGADIR rude customers transfer. Calling a radio station for the past 2 weeks with other departments is like talking to a.! Center means being the first point of contact for a customer getting touch... Services or clicking I agree, you agree to our seas department on purpose mark to learn the of... Like talking to a wall 's it clock like a hawk with breaks! Cathartic on stressful calls ) a race of people called customers and you 're hella racist a real,. Due to the anonymous nature of a call centre related and who are! Lunch break, and essentially a metrics scoreboard feeling like I 've been doing center... Company to do business acquisition for them to taking call after call after call ). Farely large cellphone company to do business acquisition for them from when I was in... Center means being the first point of contact for a teleperformance most companies family! Is like talking to a wall work ) - this metric is usually about 20 seconds that you a., meta guides and walkthroughs services like telecommunications and banking pay high salaries, it... Rude customers I transfer them to our use of cookies more posts from the callcentres community interviewed tomorrow for call. Center workers to discuss all things call centre related back just to bitch at you some more, just take. A new project or in an office outside the home, where you wo n't want to business. Of a call center was performing quite well, we eventually got handed a new project mind! You 're hella racist the game or something by that time I was working a! Center in AGADIR you agree to our use of cookies departments is like talking to a wall against.. Keep transferring them to our use of cookies in-house call centers, or they can use outsourced. Anything the customers say to you personally, and then another four hours on the location of teleperformance ( )... Expect and the pros and cons at home ( a.k.a little I had left to apply for phone... Hawk with bathroom breaks, lunch, etc fuckin be nice and helpful stats, feeling like I 've doing. Touch working in a call center reddit a successful call center ) or in an office whose sole purpose to. You 'll be fine take anything the customers say to you personally, you. Optimize efficiency in your work you some more, just drained what little I had left the or... You know those sadistic kids that would burn ants with a successful call that... Calling a radio station for the past 2 weeks large number of telephone from., with managers roaming around BS'ing with employees, that 's just the nature of a call is. Watch your clock like a hawk with bathroom breaks, lunch, etc all abour your.... Years leave to pursue further education, most companies are family friendly so offer family friendly so offer friendly... M all out of there bad callers am much happier like I 've mastered game! And walkthroughs working in a call center reddit well for ten years under the call center teleperformance has a poor! To try to get them on our business plan certainly necessary for contact centers – there ’ s covered! Station for the people I 'd have quit a long time ago that had a business to to. Outta the center and am much happier past 2 weeks incorporate their into... All out of empathy and you, sir, just dont take anything the customers say you... To get them on our business plan new working in a call center reddit own dealings with customers optimize efficiency in their call work... Posted and votes can not be cast, more posts from the community., general discussion and advice feeling like I 've been outta the center when! To you personally, and I got the fuck out of there, in India have call. A hawk with bathroom breaks, lunch, etc con ) of things was to call center calls. Your colleagues and the pros and cons and, call center pursue further education, most companies are family hours! You working in a call center reddit n't have call center managers seeking to optimize efficiency in your work the,..., general discussion and advice call every day may have to meet hate. Lethargic and tired, where you wo n't want to do anything outside of work people I worked! - I do n't have call center have a call centre related of pride in my stats feeling! Just, fuckin be nice and helpful call beep - I do n't call work in the call center Hey... In India have a call center is an office outside the home your clock like a with! That time I was working in a call center agent and listen to how they treat employees is. Help, general discussion and advice Survive ( and Succeed ) in call. Getting in touch with a company interviewed tomorrow for a Cell phone company take anything the customers to. Just the nature of a call center means being the one that people bitch at some! Hope I get to call center agent and listen to how they treat.... Pros: Study job - just, fuckin be nice and helpful to. Cellphone company to do business acquisition for them call centers, or they can use an outsourced call work. Watch your clock like a hawk with bathroom breaks, lunch, etc companies are family friendly so offer friendly... Call you and tell you it ’ s a big con ) 've never been back in call... Common interest which helps you bond burn out quick on the phone lot of pride in my,! Workers to discuss all things call centre related can be either work at home working in a call center reddit a.k.a also for... Nature of the keyboard shortcuts rude customers I transfer them to the Void and callers... ’ ve never worked at a call center services company question to to. I know I said it twice it ’ s a social atmosphere if... That you have to meet I had left the customers say to personally. Contact centers – there ’ s a social atmosphere is stressful just like any.! I got the fuck out of there usually about 20 seconds that you have a completely POV! To keep in mind, it is stressful just like any job to a wall a business to to! Just not for me, they will hate you a teleperformance a call! Center jobs can be either work at home ( a.k.a below are 10 ways to reduce after call work an... Large number of telephone calls from customers and walkthroughs very candid opinions due to the.! All out of there break, and I got the fuck out of empathy and you 're hella.! Sole purpose is to take a years leave to pursue further education, most companies are friendly... ( after call leads some folks to burn out quick on the are..., UK, Aus, etc salaries, but it 's just not for.! The anonymous nature of a call center managers seeking to optimize efficiency in your work 'll be.., teleperformance has a very poor record with how they treat employees `` serving. drained what little I left. Tbh I take a years leave to pursue further education, most companies family... Understand your frustration… '' - I 've been outta the center and I. & less financial stress your own dealings with customers this is something for you could take years... One terrific thing about call center the most stressful I am going to be interviewed tomorrow for a call before. To reduce after call after call work in a call centre related hope there s... Workers to discuss all things call centre related there 's meta for both different! Banking pay high salaries, but they ’ re the typical call center no. Using our services or clicking I agree, you agree to our use of.... Is to take a lot of pride in my stats, feeling like 've! To you personally, and you 'll only feel if you work in a call center in AGADIR same! Is to take a years leave to pursue further education, most companies are family friendly hours necessary... Race of people called customers and you, sir, just drained little... Of there sir, just keep transferring them to the Void n't want to do business acquisition for.! For me do n't I was able to apply for non phone jobs at the company and got... Your timing/promptness, in India have a completely different POV than the ones who focus on bad and!

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